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Faq
Here you can find the most frequently asked questions. If you have any further questions please do not hesitate to contact us.
Before you book
- How do I make a booking on your website?
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You can make your booking on the “Online Booking” page, on the “Homepage” you need to fill in the pick-up location, destination, date and the other questions and send it off
- What information do I need in order to book?
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After you have specified the pick-up location and destination, as well as the date and time, you must provide us with the flight number and landing time information.
- I cannot find a route I want to book. What to do?
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If your destination is not on our list, please send us a price enquiry.
- How do I pay for my transfer?
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You can pay the driver in cash or by card.
For advance payments we will send you a payment link that you can easily pay.
- Can I book a transfer with more than one stop?
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We do not have this in the booking system, but you are welcome to contact our support team.
Before you travel
- What luggage entitlement will I have?
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When booking our Mercedes Benz Sedan or Estate classes we have space for 3 to 4 large suitcases.
When booking our Mercedes Benz Minivan we have space for up to 10 suitcases and also space for 3 to 4 skis without suitcases
- Where will I meet the driver when I arrive?
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When you land at the airport, our driver will be waiting for you in the arrivals hall with a name sign.
When picking you up from the hotel, our driver will contact you. If he is unable to reach you, he will inform the hotel reception that he has arrived.
- What happens if I can’t locate my driver?
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You will receive the telephone number of the driver by booking confirmation email as well as a support telephone number that you can reach at any time.
- My group size has changed, can I choose another vehicle?
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This option is available to you, please let us know at least 24 hours before your journey.
- How long will the transfer take?
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The transfer time always depends on the location, weather and road conditions.
- Do you have a suitable child seat for children?
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Yes, we provide a suitable child seat to ensure the safety of our little guests. You can tick the child seats when booking.
Cancellation
- What do I have to do to cancel my transfer?
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You can contact our support team by email or phone to cancel the transfer.
- Will I be charged for the cancellation?
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In case of a timely cancellation no costs will be charged.
Cancellation 24 hours before departure is free of charge
